+ Manager of Human Resources and Training

Job Location: Providence and northern Rhode Island (multiple locations)

Reports to: Executive Director

Status & Salary: Full-Time; Monday through Friday schedule, with some flexibility required on nights and weekends. $55,000 to $60,000 a year, depending on experience, with full benefits (health/dental insurance, earned time off, a 401(k) plan, and access to an Employee Assistance Program)

Basic Function: Sojourner House is a comprehensive domestic and sexual violence agency that has experienced programmatic growth in recent years. The agency is approaching 30+ full time staff members across different office locations, and it now seeks a Manager of Human Resources and Training. The Manager will serve as a member of the management team to oversee the operations of an employee human resources, as well as an agency and community training program.

Working with the Executive Director and program directors, the Manager will provide organizational leadership and be the point person to administer the human resources, diversity initiatives, and a staff training plan for the agency, which includes recruiting, interviewing, and onboarding new employees; managing employee professional development and employee improvement plans; providing on-going training to meet the needs of the staff and various agency programs; providing fee-for-service trainings for other community organizations as needed on HR, organizational development, and diversity-related topics; ensuring compliance with federal, state, and local employment laws; monitoring and adapting agency employment policies as needed; assisting with employee benefits work as needed; and completing other human relations work as required.

Responsibilities Include:

  • Develops and administers various human resources plans and procedures for all staff members.

  • Plans, organizes, and controls all activities of the human resources department. Participates in developing department goals, objectives and systems.

  • Implements and annually updates the compensation program; writes and rewrites job descriptions as necessary; conducts annual salary surveys; analyzes compensation; monitors the performance evaluation program and revises as necessary.

  • Develops, recommends and implements personnel policies and procedures; prepares and maintains agency and employee handbooks on policies and procedures.

  • Develops and maintains an affirmative action program; maintains records, reports and logs to conform to EEO regulations.

  • Participates in the development and implementation of a culture of collaboration across all agency locations/programs.

  • Forecasts current and future talent needs. Gains an in-depth understanding of agency priorities and translates that into workforce planning for the group. Maintains and updates a leadership succession plan for the group and proactively identifies new leaders. Oversees the execution of an annual talent review process for the group.

  • Conducts recruitment efforts for all exempt, nonexempt, and temporary workers; writes and places job advertisements; works with supervisors to screen and interview candidates; conducts reference checks; extends job offers; conducts new employee orientations; monitors career-path program and employee relations consulting; conducts exit interviews.

  • Coordinates on-going training for staff members, including annual trainings (e.g. workplace safety, sexual harassment); skills-based training (e.g. case management training); diversity and inclusion trainings; and other trainings as needed. Ensures that training is being offered to all employees across all programs.

  • Serves as a resource for other nonprofit organizations and businesses by providing fee-for-service trainings on HR issues, diversity and inclusion, and organizational leadership related subjects. Develops a menu of trainings to be provided and also is available to customize trainings as needed.

  • Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains organizational charts and an employee directory.

  • Works with program directors to address any employee performance or disciplinary issue that may arise. Ensures compliance with local and federal laws, regulations, and agency guidelines.

  • Oversee the creation and implementation of programs that build momentum for diversity and inclusion. Develop plans for blending our diversity and inclusion programs with community outreach efforts.

  • Prepares and presents diversity and inclusion initiatives and trainings to the Board of Directors.

  • Creates a culture of collaborative problem solving to design comprehensive solutions. Proactively designs solutions before problems arise. Takes control of challenges that arise and collects feedback from multiple sources to address the problem.

  • Adapts strategies and techniques to resolve individual conflict situations. Provides directors and staff members with robust coaching and resources to help them resolve and prevent interpersonal and team conflicts and adapt to different leadership styles.

  • Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

  • Ensures compliance with all federal, state and local employment laws.

  • Duties may evolve to include management of Sojourner House’s employee benefits, which include health/dental insurance, a 401(k) plan, and an Employee Assistance Plan (EAP).

  • Other duties as assigned by the management of Sojourner House or as required.

EDUCATION: A master’s degree or equivalent is required. SHRM Certified Professional (SHRM-CP) accreditation or equivalent.


  • Experience leading and managing diverse teams and multiple programs across various locations is required.

  • Familiarity with domestic violence, sexual assault, and/or trafficking issues is strongly preferred.

  • Five or more years’ experience working in human resources or a related field.

  • Must have exceptional interpersonal, verbal, and written communication skills.

  • Must be organized, flexible, and demonstrate professionalism in the execution of work duties.

  • Must have prior experience developing and delivering presentations and trainings to groups.

  • Must be an effective, visionary leader.

  • Bilingual applicants are preferred.

  • Computer literacy (Word, Excel, and general Internet skills) is required.

  • Familiarity working with individuals from diverse cultures and backgrounds.

  • Commitment to engaging in social justice work and leading programs from a racial justice and intersectional framework required.

  • Experience with employment law issues.

  • Comfortable with multi-tasking and tackling multiple challenges at one time.

  • Familiarity with social service resources in Rhode Island.

  • Support Sojourner House’s philosophy of client empowerment and respect for individual choices.

  • Applicants are required to have a reliable car and valid insurance.

  • Applicant must pass BCI check.

Application Deadline: Applications will be reviewed on a rolling basis and will close on Tuesday April 30, 2019.

TO APPLY: Please submit a resume, cover letter, and the contact information for 2-3 references to Erin Cole at ecole@sojournerri.org. Applications will be reviewed on a rolling basis, so early submissions are encouraged, with a final submission deadline of April 30, 2019. Sojourner House is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status



+ Relief Advocate

Job Location: Sojourner House Domestic Violence Shelter (northern Rhode Island, North Smithfield area)

Position: Part-time - Tuesday 7-10pm, Friday 6-10pm, and Saturday 6-10pm

Reports to: Director of Shelter Operations

Rate of Pay: $13 an hour (hourly; no benefits)

Basic Function: Responsible for the overnight and/or daily operation of Sojourner House’s Shelter and the helpline, creating an atmosphere of advocacy where guests are able to heal and redirect their lives.

Principal duties and responsibilities:

  • Maintain a safe and secure environment at the shelter facility.

  • Provide all temporary guests of the shelter with the support and assistance they need including emotional support, education on domestic violence, in adjusting to their new environment.

  • Answer the helpline providing crisis intervention, emotional support, and referral information to clients.

  • Perform intake interviews and refer cases to full-time case managers if the shelter is the appropriate place for the client. If so, orient the client to the facility. If not, direct the client to the appropriate services available to them.

  • Support clients to secure basic needs: food, clothing, safety, transportation, education, etc. Support their work towards their personal goals.

  • Support guests to follow shelter rules and procedures, creating an environment of trust and community.

  • Assist in the cleaning and maintenance of the facility as needed.

  • Maintain communication with other shelter staff.

  • Other duties as assigned by supervisor or as required.

Experience & Special Skills:

  • Associate's degree or equivalent experience.
  • Two to three years in human services, domestic violence experience preferred.
  • Must be organized and demonstrate superior leadership skills.
  • Bilingual preferred.
  • Computer literate in spreadsheet and word processing
  • Able to work a flexible schedule.
  • Reliability.
  • Must pass BCI.

Application Deadline: Please submit a resume, cover letter, and contact information for 2-3 references to Melissa Babington at mbabington@sojournerri.org. Applications will be reviewed on a rolling basis until the position is filled. Sojourner House is an equal opportunity employer.