+ Senior Director of Programs

Job Location: Providence and northern Rhode Island (multiple locations)

Reports to: Executive Director

Status & Salary: Full-Time; Monday through Friday schedule, with some flexibility required on nights and weekends. $70,000 to $75,000 a year, depending on experience, with full benefits (health/dental insurance, earned time off, a 401(k) plan, and access to an Employee Assistance Program)

Basic Function: The agency now seeks a Senior Director of Programs to serve as a member of the agency’s senior management team to ensure that the organization’s programs continue to be delivered with high quality and in a sustainable way. The Senior Director is charged with leading and overseeing Sojourner House’s programs dedicated to serving clients, including our residential programs, clinical program, and community-based advocacy programs. Working with the Executive Director, as well as with the Residential Program directors, the Director of Immigration Advocacy, the Manager of LGBTQ+ Advocacy, and the Director of Clinical services, the Senior Director of Programs will manage existing programs and identify new initiatives to benefit victims and survivors of domestic and sexual violence; create initiatives to assess existing programs with an eye for quality improvement; provide data and program information for grant reports and proposals; work with community partners to facilitate collaboration; represent Sojourner House on various regional and state-wide committees; and act as an advisor to the Executive Director about the direction of the agency’s client services programs.

Responsibilities Include:

  • Provide leadership and vision for Sojourner House’s client services programs, including our Residential Program, which includes our shelter for women, shelter for male-identified victims, shelter for victims of trafficking, transitional housing program, permanent supportive housing program, and rapid re-housing program; our Clinical Services Program; and our Community-Based Advocacy Program, which includes our Bilingual Advocacy Program, Drop-In Advocacy Resource Center, LGBTQ Program, HIV and Sexual Health Program, Youth Advocacy Program, and Law Enforcement Advocacy (LEA) Program.
  • Provide direct supervision to program directors and community-based staff; provide general support, training, and development for all direct services staff members.
  • Model professionalism for direct services staff and create opportunities for staff members to enhance their own professional development.
  • Ensure that the operations of direct services programs are working efficiently. Monitor staff schedules at various Sojourner House locations, and work with the Property Manager to ensure that maintenance issues for agency-owned property is addressed. Troubleshoot issues, propose solutions, and execute responses to issues as they arise.
  • Working with the Business Manager and Executive Director, assist with the development of program budgets and ensure adherence to those budgets.
  • Provide support and guidance to program directors with specific client, logistical, and programmatic issues that arise.
  • Ensure that program goals, objectives, outputs, and outcomes are being met for all of Sojourner House’s client services programs.
  • Represent Sojourner House on various statewide and regional committees/taskforces.
  • Working with the Volunteer Coordinator, ensure that the implementation of Sojourner House’s volunteer/internship program runs effectively as the program relates to the delivery of direct client services.
  • Engage community partners and stakeholders in critical conversations related to domestic and sexual violence and Sojourner House’s work.
  • Assist with the development of program proposals to potential funders. This may include helping the Deputy Director and/or grant writer with grant proposals or event sponsorship solicitations.
  • Supervise the operations of the Drop-In Center. Ensure that there is adequate coverage at all times and that the intake process is working efficiently.
  • Stay up-to-date on program requirements as stipulated by funders, and communicate program changes to all client service program staff.
  • Monitor new and existing policies related to victim services and ensure that those policies are being implemented properly. Recommend and develop new policies as needed. Lead the development and implementation of agency-wide client-focused policies.
  • Develop and implement program evaluation strategies for all client services programs.
  • Develop, cultivate, and maintain working relationships with other partner organizations.
  • Develop and present trainings on domestic violence, sexual assault, and related topics to the community when requested.
  • Represent Sojourner House at public events and speaking engagements as needed.
  • Assist with promoting the agency’s visibility.
  • Ensure that all of Sojourner House’s client services programs are accessible, culturally-responsive, trauma-informed, and survivor-focused.
  • Perform on-going needs assessments for client programming. Assess the results of the needs assessments and assist with the implementation of high-quality services and programs that address the needs identified in the needs assessments.
  • The Senior Director of Programs will not have their own caseload of clients; however, they will respond to Sojourner House clients as back-up if needed, which may include providing assistance with the emergency hotline.
  • Review and ensure that all necessary program reports and data entry for funders and/or grant proposals are submitted on time.
  • Monitor the quality of existing programs and assist with evaluation of outcomes and strategic planning objectives.
  • Assist with fundraising tasks and the solicitation of donations to support Sojourner House programs when possible.
  • Other duties as assigned by the management of Sojourner House or as required.

Experience & Special Skills:

  • A master’s degree or equivalent is required, and a concentration in or experience with social services, victim services, and nonprofit program leadership, management, and development is preferred.
  • Experience leading and managing diverse teams and multiple programs across various locations is required. Demonstrated experience managing (1) staff members and (2) specific programs is required in order to be considered for this position. Please make sure to address how your past professional experiences meet this requirement in your cover letter.
  • Five to ten years of professional, full-time experience working in project management or a related field is required.
  • Must have exceptional interpersonal, verbal, and written communication skills.
  • Must be organized, flexible, and demonstrate professionalism in the execution of work duties.
  • Must be an effective, visionary leader.
  • Bilingual (Spanish and English) applicants are preferred.
  • Computer literacy (Word, Excel, and general Internet skills) is required.
  • Familiarity working with individuals from diverse cultures and backgrounds.
  • Commitment to engaging in social justice work and leading programs from a racial justice and intersectional framework required.
  • Experience developing and delivering community presentations.
  • Comfortable with multi-tasking and tackling multiple challenges at one time.
  • Familiarity with social service resources in Rhode Island.
  • Support Sojourner House’s philosophy of client empowerment and respect for individual choices.
  • Applicants are required to have a reliable car and valid insurance.
  • Applicant must pass BCI check.

Application Deadline: Applications will be reviewed on a rolling basis and will close on Monday March 25, 2019. Please send a resume; a cover letter that explains (1) how you meet the qualifications required for the job, and (2) what your approach is to managing projects and staff members; and 2-3 names and contact information for references with the subject line, “Senior Director of Programs.”

+ LGBTQ Advocate

Job Location: Providence/Northern Rhode Island

Status & Salary: Full Time with benefits (including health/dental insurance, a 401(k) plan, and an Employee Assistance Program) with an hourly rate of $17 to $19 an hour. Advocate must be willing to work a flexible schedule, including one late evening a week and occasional weekend hours that can be flexed as needed.

Basic Function: Working with the Manager of LGBTQ+ Programs, the residential housing team, and the Drop In community services staff, the Advocate will provide direct services and programming to domestic and sexual violence victims who identify as part of the LGBTQ+ community.

Responsibilities Include:

  • Provide individual case management services to male-identified and/or LGBTQ+ clients in the community and in Sojourner House’s residential program. This includes weekly 1:1 meetings, regular phone check-ins, and periodic visits to their apartment. Develop action plans with clients that outline goals related to obtaining education, employment, and permanent housing. Assist clients in obtaining appropriate substance abuse, housing referrals and applications, mental health, medical services and/or other referrals as needed.

  • Answer phone calls, conduct intakes of new clients, and provide referrals and information to potential residential and community clients.

  • Coordinate programming to benefit male-identified victims in our residential program and in the community. At a minimum, the Advocate will facilitate 1-2 support groups, meetings or programs per week that will benefit male residential clients. The Advocate will regularly assess the needs of Sojourner House’s clients and offer programs reflective of those needs (e.g. GLBTQ discussion groups, HIV/AIDS prevention groups, etc.).

  • Provide coverage at the confidential Safe House to provide male-identified and/or trans residents with the support and assistance they need, including: emotional support, education on domestic violence, and assistance adjusting to their new environment.

  • Provide advocacy at the Drop-In Center to clients as needed.

  • Complete data entry and submit necessary reports as required for grant compliance.

  • Conduct outreach to the community about our services for male-identified and/or trans victims and the LGBTQ community.

  • Stay abreast of RI community housing issues by building and maintaining relationships with housing and social service agencies in Providence and throughout the state.

  • At the earliest training, participate in the Department of Health certification training and become a Qualified Professional Test Counselor (QPTC) in order to have the ability to administer oral HIV tests.

  • Once QPTC certified, provide oral HIV tests to Sojourner House clients and conduct outreach in the community to provide testing at designated sites.

  • Prepare and deliver community presentations on issues related to domestic violence, male-identified victims, HIV transmission, and/or the LGBTQ community when requested.

  • Support Sojourner House’s philosophy of client empowerment and respect for individual choices.

  • Assist with fundraising and awareness raising events to directly benefit Sojourner House’s men’s services and LGBTQ programs.

  • Perform other duties as requested by the Manager of LGBTQ+ Programs or the Sojourner House management team.

Experience & Special Skills:

  • Bachelor’s Degree preferred
  • A minimum of two to three years experience in human or social services
  • A demonstrated familiarity with domestic violence, dating violence, sexual assault, and/or gender issues
  • A demonstrated familiarity working with the LGBTQ community
  • Computer literacy (Word, Excel, and general Internet skills)
  • Familiarity working with individuals from different cultures and backgrounds
  • Experience developing and delivering community presentations
  • A demonstrated familiarity with HIV/AIDS, mental health, and/or substance abuse populations
  • Comfort working individually and in teams
  • Familiarity with social service services in Rhode Island
  • Ability to work an irregular work schedule (subject to change), including some evenings and occasional weekends. This position is full time (37.5 hours each week) with access to full employee benefits (health, dental, leave time, and a 401(k) plan)
  • Ability to speak Spanish or a language other than English is preferred
  • Ability to periodically be on-call for off-hours emergency calls and situations
  • Applicant must pass BCI check

Application Deadline: Applications will be reviewed on a rolling basis until Friday, February 22, 2019.



+ Relief Advocate

Job Location: Sojourner House Domestic Violence Shelter (northern Rhode Island) and/or THEIA (Trafficking) Shelter (Providence)

Position: Part-time

Reports to: Director of Shelter Operations

Rate of Pay: $13 an hour (hourly; no benefits)

Basic Function: Responsible for the overnight and/or daily operation of Sojourner House’s Shelter and the helpline, creating an atmosphere of advocacy where guests are able to heal and redirect their lives.

Principal duties and responsibilities:

  • Maintain a safe and secure environment at the shelter facility.

  • Provide all temporary guests of the shelter with the support and assistance they need including emotional support, education on domestic violence, in adjusting to their new environment.

  • Answer the helpline providing crisis intervention, emotional support, and referral information to clients.

  • Perform intake interviews and refer cases to full-time case managers if the shelter is the appropriate place for the client. If so, orient the client to the facility. If not, direct the client to the appropriate services available to them.

  • Support clients to secure basic needs: food, clothing, safety, transportation, education, etc. Support their work towards their personal goals.

  • Support guests to follow shelter rules and procedures, creating an environment of trust and community.

  • Assist in the cleaning and maintenance of the facility as needed.

  • Maintain communication with other shelter staff.

  • Other duties as assigned by supervisor or as required.

Experience & Special Skills:

  • Associate's degree or equivalent experience.
  • Two to three years in human services, domestic violence experience preferred.
  • Must be organized and demonstrate superior leadership skills.
  • Bilingual preferred.
  • Computer literate in spreadsheet and word processing
  • Able to work a flexible schedule.
  • Reliability.
  • Must pass BCI.

Application Deadline: Please submit a resume, cover letter, and contact information for 2-3 references to Melissa Babington at mbabington@sojournerri.org. Applications will be reviewed on a rolling basis until the position is filled. Sojourner House is an equal opportunity employer.